HOUSE RULES – Sleep&Go Transit Rooms

This set of house rules aims to ensure a safe, comfortable, and respectful environment for all guests of Sleep&Go Transit Rooms. By accessing and using the apartment, the guest confirms that they have read, understood, and accepted these rules.

1. General information

• The property includes 6 independent apartments, each with a private bathroom, sleeping area, and smart access.
• Access to the building and the apartment is by access codes: one code for the main entrance and a separate code for the apartment door.
• Car access to the parking is by GSM call to +40 725 164 878, made from the phone number given at check-in.
• For stays longer than 3 nights, guests may additionally receive access via the Homematic IP app (see section 4.4).
• The building includes: a fully equipped kitchen, laundry drying area, designated outdoor smoking area, smoke/gas sensors, and temperature/humidity monitoring.

2. ADMINISTRATOR RESPONSIBILITIES (Sleep&Go)

2.1. Service quality and cleanliness

• Ensures the apartment is cleaned before check-in.
• Provides clean towels, toilet paper, soap/shampoo, and fresh bed linen.
• Maintains hygiene standards in common areas.

2.2. Facility functionality

• Ensures proper operation of TV, internet, sensors, heating/cooling, and lighting.
• Ensures proper operation of the hob, oven, extractor hood, refrigerator, and electric kettle.

2.3. Safety

• Provides video surveillance of outdoor areas and common spaces only (never inside apartments).
• Ensures smoke and gas sensors are fully functional.
• Intervenes promptly in emergency situations.

2.4. Guest support

• Provides assistance with access (codes, GSM gate and, for long stays, the Homematic IP app).
• Responds to guest requests within the communicated timeframe.
• Provides clear check-in and check-out instructions.
• The administrator may request photos or additional information to verify reported issues.

3. GUEST RESPONSIBILITIES

3.1. Respect for the property

• Use apartment facilities responsibly.
• Maintain cleanliness.
• Avoid damaging furniture or equipment.

3.2. Smoking

• Smoking is strictly prohibited indoors.
• Smoking is allowed only in the designated outdoor area.
• Violation may result in additional cleaning fees.

3.3. Electrical appliances

• Prohibited: heaters, portable stoves, fan heaters, fryers, washing machines, or similar high-consumption devices.
• Rooms are energy-monitored for safety.
• Abnormal consumption may lead to checks or power interruption.
• Allowed: laptop, phone, tablet.

3.4. Access and security

• Access codes, gate authorization and, where applicable, app access are personal, confidential and must not be shared.
• Hosting additional guests without approval is prohibited.
• Guests must lock the room when leaving and not leave belongings unattended.

3.5. Behavior

• Noise after 22:00 is not permitted.
• Parties and events are strictly prohibited.

3.6. Kitchen use

• Use the hob and extractor hood responsibly.
• Ventilation and hood use are mandatory while cooking.
• Dishes must be washed and returned to their place.

3.7. Damages

• Guests are financially responsible for any damage caused.
• The administrator reserves the right to recover damages from deposit or by subsequent charge.

3.8. Problem reporting and review policy

• The guest must inform the administrator IMMEDIATELY about any issue causing real discomfort.
• Issues must be reported in real time via phone or WhatsApp.
• This applies especially to: cleanliness, comfort, facilities, access, and staff support.
• The administrator will intervene as quickly as possible, usually within a maximum of 1 hour.
• If the issue was reported and resolved within this timeframe, it does not reflect the overall quality of services.
• The guest agrees not to publish false, misleading, or incomplete information.
• Omitting the fact that an issue was resolved may be considered bad faith.
• The administrator reserves the right to request removal of content and initiate legal action if necessary.

4. CHECK-IN / CHECK-OUT

4.1. Check-in (from 15:00)

• Check-in starts at the reservation time, but not earlier than 15:00.
• Access codes become active at check-in time.

4.2. Check-out (until 11:00)

• Check-out must be completed by 11:00.
• Access codes, gate authorization and, where applicable, app access expire automatically at check-out time; no action is needed from the guest.
• Guests must turn off lights, close windows, and not leave appliances running.

4.3. How access works and how to receive your codes

• The main access method for all guests is: a code for the main entrance, a separate code for the apartment door, and a GSM call to +40 725 164 878 to open the gate.
• Access codes and gate authorization are sent automatically after the online check-in form is completed, by email and WhatsApp, as well as through Booking.com / Airbnb messaging.
• The gate opens only for calls made from the phone number given in the check-in form.
• If the guest cannot use any of these channels, the codes can be obtained from the Sleep&Go virtual assistant (asistent.xtreamelife.com) by entering the full name used at check-in and the booking number.
• For help with access, contact the host by phone or WhatsApp.

4.4. Homematic IP app – stays longer than 3 nights

• For bookings longer than 3 nights, the guest may request additional access via the Homematic IP app for the gate, doors and apartment heating control.
• App access is optional and complementary: codes and the GSM call remain the main access method and stay valid for the whole stay.
• Activation is done at the guest's request, after installing the app and confirmation by the host.
• The app may occasionally be unavailable; in that case, use the access codes and the GSM call.
• Heating control must be used responsibly; lowering the temperature when leaving the apartment is recommended.

5. EMERGENCIES

• In case of fire, gas, or suspicious smell → evacuate immediately and contact the administrator.
• Smoke/gas sensors must not be disabled.

6. DATA PROTECTION

• Video surveillance is used only in exterior and common areas, according to the law.
• Digital access (codes, GSM call and, where applicable, the app) is used strictly for safety and management purposes.

7. RULE VIOLATIONS

• Violations may result in eviction, additional charges, or access deactivation.

8. ACCEPTANCE

By making a reservation and accessing the apartment, the guest accepts these rules and agrees to report any issue in real time to allow proper resolution.